Terms of Service
The customer agreement for using doGood, including account authority, customer data ownership, acceptable use, AI-assisted features, integrations, payment basics, exports, and limitations.
These Terms of Service govern access to and use of doGood, a donor relationship management platform operated by Do Good Labs. By creating an account, accepting an invitation, signing an order, or using the service, the customer agrees to these Terms on behalf of its organization.
doGood helps nonprofit and fundraising teams manage contacts, donor history, donations, outreach, follow-ups, imports, receipts, reporting, programs, files, AI-assisted workflows, and related CRM operations.
The person creating or administering an organization account represents that they are authorized to bind that organization. Customers are responsible for invited users, permission levels, account activity, imported data, and removing access when a user no longer needs it.
Customers own and control their organization data, including donor records, donation history, notes, files, imports, exports, emails, tasks, receipts, settings, reports, and CRM activity. Do Good Labs receives a limited right to host, process, transmit, secure, support, troubleshoot, maintain, and improve the service.
doGood is designed for separate organization accounts. Users may only access data for organizations where they have permission. Customers may not bypass access controls, access another organization's data, scrape the service, or misuse admin, import, export, integration, AI, or automation features.
Customers may not use the service for unlawful, deceptive, abusive, harassing, discriminatory, harmful, infringing, or security-compromising activity. Customers are responsible for donor communication consent, unsubscribe rules, tax receipt accuracy, fundraising compliance, data permissions, and use of any exported information.
AI summaries, suggested questions, donor story tools, email drafts, matching, transcription, nudges, and automation are assistive tools. Customers remain responsible for reviewing outputs, correcting mistakes, getting required consent, and making final decisions before saving records, sending communications, or issuing receipts.
The service may connect with third-party providers for hosting, database storage, payment processing, email, AI, file storage, analytics, imports, donor platforms, and other integrations. Those services are governed by their own terms, privacy policies, availability, and security practices.
Subscription fees, renewals, invoices, taxes, upgrades, downgrades, cancellations, and payment methods are handled through the billing tools connected to the customer account. Do Good Labs does not store full card numbers or CVV codes.
Do Good Labs may update, improve, limit, or discontinue features as the product evolves. We work to keep the service reliable, but it may be unavailable during maintenance, outages, security events, provider issues, or circumstances outside our control.
Do Good Labs may suspend or limit access for nonpayment, security risk, suspected abuse, legal requirements, or activity that could harm the service or other customers. Customers may cancel according to the applicable plan or order terms.
Customers can export key CRM records in common formats. After termination, Do Good Labs may retain data for a reasonable period for backups, audit history, legal compliance, dispute resolution, security, and fraud prevention before deletion or de-identification.
The CRM helps organize information, but it does not provide legal, tax, accounting, fundraising, investment, or compliance advice. Customers are responsible for their filings, receipts, donor permissions, and legal obligations.
The service is provided as a software tool and may not be error-free or uninterrupted. To the maximum extent permitted by law, Do Good Labs disclaims implied warranties and limits liability for indirect, incidental, consequential, special, punitive, lost-profit, lost-data, or business-interruption damages.
Customers are responsible for claims arising from their data, users, donor communications, imports, exports, tax receipts, fundraising activity, legal compliance, or misuse of the service, except to the extent caused by Do Good Labs' own unlawful conduct.
If a signed order, master services agreement, or enterprise agreement applies to a customer, that agreement controls where it conflicts with these online Terms. Otherwise, these Terms apply to the customer's use of the service.
Do Good Labs may update these Terms as the service evolves. Material changes will be communicated through the app, email, or other reasonable notice. Continued use after the effective date means the customer accepts the updated Terms.